Shipping Options

FREE Economy Shipping:

  • Ships via FedEx Ground, FedEx Smartpost or US Postal Service (USPS). Service will be chosen when the order is shipped.
  • Transit time varies but usually takes around 2-6 days. The closer you are to Cleveland, OH the faster the transit time will be. 

Domestic Standard Shipping: 

  • Standard shipping charges for orders are based on parcel weight, box dimensions and distance from Cleveland, OH. 
  • Orders placed with Standard Shipping ship via FedEx Ground, FedEx SmartPost or USPS.  Service is chosen at time of checkout.  We reserve the right to change the shipping service if the option chosen is not valid for the delivery address.
  • Due to the size and weight of the wooden crates, we are unable to ship them to a Post Office box.  We will need a physical address for FedEx to deliver the crate.  If a PO Box is provided when checking out, this may result delayed shipping or cancellation of your order.
  • Due to the fact that many orders are gifts, invoices are not included with shipments.  A packing slip may be included, but will not show pricing.
  • Transit time is given when you choose your method of delivery at check-out. 
  • Please note, although are carriers are pretty consistent in delivery, the transit time is not guaranteed. Factors outside the carriers control can sometimes delay delivery. No shipping refunds are given for carrier delays. 
  • Orders placed before 2pm Eastern Time will ship same business day.
  • Orders we consider "outside of the norm" may need to have the shipping specially quoted. We will contact you if this is an issue.

Domestic Priority Shipping: 

  • Priority shipping (FedEx 2 Day or FedEx Overnight) is available for most items.  At our discretion, USPS Priority may be substituted if we feel the item will reach you faster than FedEx.
  • We ship your order same or next business day (excluding weekends and holidays).  Orders placed before 2pm EST will ship same business day.   
  • Please note that transit time is counted via business days. Saturday, Sunday and major holidays do not always count. For example, if you order an item on a Thursday via FedEx 2 Day, the item may not deliver until the following Monday. 

MILITARY ADDRESS (APO/FPO/DPO) SHIPPING: 

  • We use USPS to ship to military addresses.
  • Due to a longer transit time for Military addresses, please allow additional time for delivery, especially overseas.  Some packages may take 4+ weeks to arrive.

INTERNATIONAL SHIPPING:

***PLEASE NOTE ALL PRICING ON OUR WEBSITE IS QUOTED IN US DOLLARS***

  • Transit time varies and is based on delivery service picked as well as any time the package spends in customs. 
  • You are personally responsible for any import duty/tax that may be applied to an order outside of the US. This isn't a shipping charge, but a legal requirement decided by the governing law where you live. Any orders abandoned/refused by customers due these charges will be liable for all costs shipping the order back - including the original cost of the shipping.
  • Due to import restrictions and the difficulty of delivering such a large item outside of the USA, we cannot send wooden crates internationally.  
  • For international orders we only accept PayPal as method of payment. 

If you wish to obtain a quote for international shipping, please email our customer service team at support@achristmasstoryhouse.com with the following information:

  • A complete list of desired items.
  • Your complete shipping address, indicating if it is a business or residential address.
  • Due to increased fraud internationally, we reserve the right to cancel orders that we deem suspicious.
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