Returns & Exchanges

We want you to love what you ordered. If something isn't right, here's how we'll fix it.

🛠️ Wrong, Damaged, or Defective?

If we shipped the wrong item, or something arrived damaged or not working, we'll cover it. Email returns@redriderleglamps.com within 7 days of delivery with your order number and a photo of the problem, and we'll send a replacement or issue a refund at no cost to you.

A quick note on leg lamp boxes: Cardboard shipping boxes take a beating in transit, so scuffs, dirt, tape, and labels on the outside don't count as damage. If anything is wrong with the lamp itself, that's where we step in.

📧 Starting a Return or Exchange

Email returns@redriderleglamps.com with your order number and tell us whether you'd like a return or an exchange. We'll reply with instructions.

Please wait for our reply before shipping anything back. Packages sent without instructions are easy to lose track of, and that slows down your refund.

🔄 Exchanges

Need a different size in a shirt, bunny suit, or other apparel? Send the original back at your cost, and once it arrives we'll ship the replacement to you free.

📅 Return Windows

• Holiday orders (placed November 1 or later): returnable through January 30
• All other orders: returnable within 30 days of receipt

Returned items need to be unused and in their original packaging. Clothing and wearables must be unworn and unwashed.

🚫 Not Returnable

• Wood crates. Their size and weight mean they rarely survive a return trip in sellable condition.

🎁 Free Promotional Items

If your order came with a free promotional item, send it back with your return for a full refund. If you'd rather keep it, its retail value will be subtracted from your refund.

📦 Return Shipping

• Return shipping is paid by the customer, and original shipping charges aren't refundable.
• If your order shipped free, we'll deduct what we actually paid to ship it from your refund.
• Please use a trackable service. We can't take responsibility for returns that never reach us.
• Returning a leg lamp? Compare UPS and FedEx before choosing USPS. On large boxes, USPS often runs $20–30 more.

💳 Refunds

• Refunds are processed within 3 business days after your return arrives and passes inspection.
• Items that come back used or damaged may carry a restocking fee of up to 20%. If an item can't be resold, we may have to decline the return, and we'll contact you directly if that happens.
• For buy-one-get-one or multi-buy deals, your refund is adjusted to reflect the promotional pricing on the items you keep.

💬 Questions?

Email returns@redriderleglamps.com or call (216) 485-2320, Monday–Friday, 9 AM–5 PM ET.