USA STANDARD SHIPPING:
- Standard shipping charges for orders are based on parcel weight, box dimensions and distance from Cleveland, OH.
- Orders placed with Standard Shipping ship via UPS Ground, UPS Surepost or US Postal Service. Service is chosen at time of checkout. We reserve the right to change the shipping service if the option chosen is not valid for the delivery address.
- Due to the size and weight of the wooden crates, we are unable to ship them to a Post Office box. We will need a physical address for UPS to deliver the crate. If a P.O. Box is provided when checking out, this may result delayed shipping or cancellation of your order.
- Due to the fact that many orders are gifts, invoices are not included with shipments. A packing slip may be included, but will not show pricing.
- Most standard shipping orders arrive within 2-6 business days. Destinations outside the 48 contiguous states may take longer. The closer you live to Cleveland, OH the fewer days it takes for your order to arrive. Please note that this is merely an estimate based on carrier service maps. Shipping speed is not a guarantee and we make no promises as to the length of transit time. Factors outside our control include weather, carrier delays, mechanical failure, etc.
- Orders placed before 2pm Eastern Time will ship same business day.
- Orders we consider outside to norm may need to be quoted shipping. We will contact you if this is an issue.
- Priority shipping (UPS 2nd Day or UPS Next Day) is available for most items. At our discretion, USPS Priority may be substituted if we feel the item will reach you faster than UPS.
- We ship your order same or next business day (excluding weekends and holidays). Orders placed before 2pm EST will ship same business day.
- Please note that transit time is counted via business days. Saturday, Sunday and major holidays DO NOT COUNT. For example, if you order an item on a Thursday via UPS 2nd Day, the item would be delivered the following Monday.
MILITARY ADDRESS (APO/FPO/DPO) SHIPPING:
- We use USPS to ship to military addresses.
- Due to a longer transit time for Military addresses, please allow additional time for delivery, especially overseas. Some packages may take 4+ weeks to arrive.
- At this time, UPS is unable to deliver to military addresses or military bases, overseas or within the USA, so priority shipping is not available.
***PLEASE NOTE ALL PRICING ON OUR WEBSITE IS QUOTED IN US DOLLARS***
- Transit time varies and is based on delivery service picked as well as any time the package spends in customs.
- Please be advised that you are responsible for any duties or customs fees, if applicable. This will be billed to you at a later time by the shipping carrier.
- Due to import restrictions and the difficulty of delivering such a large item outside of the USA, we cannot send wooden crates internationally.
- For internatinal orders we only accept PayPal as method of payment.
If you wish to obtain a quote for international shipping, please email our customer service team at firstname.lastname@example.org or contact us here with the following information:
- A complete list of desired items.
- Your complete shipping address, indicating if it is a business or residential address.
- Due to increased fraud internationally, we reserve the right to cancel orders that we deem suspicious.