Returns must be made within 30 days of the receipt of your order.
All returns and/or exchanges MUST be approved and assigned a Return Authorization Number (RMA) prior to shipping back. We want to make sure your return gets processed quickly, so this RMA system allows us to get your money back to you faster!
Once your RMA request is approved you will be provided with a RMA Return Form, which MUST be included in EACH box you are sending back. Failure to include RMA Return Form, or not filling it out correctly, may result in significant delays in processing your refund, or refusal of return/exchange.
To request an RMA please CLICK HERE. You will need your name, order number and for verification the zip code or email address you used to place your order. Don't have this info? No problem! Just contact Customer Service and we can look it up for you! (You can also find this info in your Order Confirmation email.)
RETURN POLICY DETAILS:
All items must be returned in brand new condition with all original packaging and accessories at the buyer's expense. Media items (movies, music) must be unopened and still in their plastic wrap. Clothing items, footwear, or costumes must be unworn. Refund will be for the purchase price less a 15% restocking fee. Please note shipping charges are non refundable. Damaged or used products will be refused by our Returns Department and buyer will be notified as such. If the buyer requests for the package to be returned to them, return shipping will be at the buyer’s expense. Otherwise items will be destroyed after 10 days.
Some items are excluded from returns, such as food items and wood crates. Due to food tampering and safety issues, food or candy items are non-returnable - NO EXCEPTIONS. Wood Crates for the leg lamps are considered shipping cartons. They are an upgraded shipping feature, therefore are not returnable and non-refundable. Should you wish to return a lamp that was shipped in a crate, you must return your lamp in a cardboard box.
If the item was damaged in shipping or appears to have a manufacturing defect, please contact us before sending a return. Please provide in your message a photo of the damaged/defective product and a brief description of the damage/defect. All of our packages are fully insured for damage, so (in most cases) we can offer a replacement/exchange. This shipping insurance includes damage to the item itself, not the retail box. Please be aware that we do not have replacement boxes to offer, nor do we offer credit for any damage to the retail box itself. Sometimes they just simply come from the manufacturer that way. I know we'd love the box to be pristine, but the box was designed to protect the item, so we can't guarantee perfect boxes.
If you need exchange any apparel for a different size, please contact customer service here! You will be responsible for return shipping. Once the item is in our warehouse we will ship the new size out.
Since we know the Holiday Season is the time for gift giving, and most shop early, orders placed after November 1st fall within our "Extended Holiday Return Policy". You will have until January 31st to return products which would fall outside of the standard 30 day return policy.
REFUND POLICY DETAILS:
Original shipping charges are non-refundable. Return shipping is at the buyer’s expense. We strongly recommend that you insure your package to cover any damage or loss. If we receive damaged product, no refund will be given. However, we will supply you with damage information and photographs so that a claim can be made with your carrier.
Returned merchandise may incur a restocking fee up to 15%.
Refunds are given within 3 business days once they arrive to us. During the holiday peak season, we may need a little more time. Once a refund is authorized it may take a couple more days for the credit to show on your card. Each credit card company is different, but most issue credits in 2-5 business days.
Please send returns/exchanges to:
A Christmas Story House Online Gift Shop
ATTN: RETURN DEPARTMENT
31390 Industrial Pkwy
North Olmsted, OH 44070
DON’T FORGET TO INCLUDE YOUR RETURN FORM!!!
*Please note the above address is not a store front and there is no public access. You will not be able to return or exchange merchandise in person at this location.