To start the return process for your order, please enter your information below.
How do I return/exchange an item?
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Enter the necessary information in the fields provided and click Start.
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Follow the instructions and select the items you want to return or exchange.
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You will get a confirmation email with the shipping guidelines once the return/exchange request is approved.
What items are returnable?
- Returns/exchanges are accepted 30 days from the receipt of your order.
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They must be in original condition
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For clothing, unwashed and unworn
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In the original packaging
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Please note, Wood Crates are not returnable.
Are there any charges for returns?
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Any promotional items, including any free of charge items, must be returned for the order to be considered "returned in full." If not, the retail price of the item will be deducted from the refund.
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Original shipping charges are non-refundable.
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You are responsible for return shipping cost. You may use the carrier of your choosing but it's recommended to have tracking on your item.
- For orders where customers have opted for FREE SHIPPING and a refund is requested, original shipping cost will be deducted from the refund amount.
How soon will I get my refund?
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Once your return is received it is inspected.
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If item/s are returned in new and unused condition, then your refund will be processed and a credit will automatially be applied to the original method of payment within 3 business days.
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Please note...for any items that were part of a multi-buy promotion such as Buy One Get One or something similar, the refund value of returned products will be calculated based on the promotional savings of any items not returned and threfore may not equate to the full value of the item(s) specifically being returned.
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If the item(s) are not returned in new condition, a restocking fee up to 20% may be deducted from your return. If the item is damaged to the point where we cannot resell the item, the return will be rejected and you will be contacted.