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Knowledgebase : Return/Exchange Questions
   


RETURN FORM All returns and/or exchanges must include a completed Return Form. Failure to include a Return Form, or not filling it out correctly, may result in significant delays in processing your refund, or refusal of return/exchange. If you are n...
Yes! Since we know the Holiday Season is the time for gift giving, and most shop early, orders placed after November 1st fall within our "Extended Holiday Return Policy". You will have until January 15th to return products which would fall outside of the ...
Unfortunately at this time we are unable to accept returns/exchanges on wooden crates. (no exceptions) Once a wooden crate leaves our warehouse it cannot be returned, even if "refused" upon delivery. In the event of a refusal or failure to deliver, we ...
If you do not already know the order number, please call customer service with the reference (REF) number from your shipping label. We can look up your order with that information. As long as the item still falls under our 30 day return policy, you may re...
No, the boxes/crates are considered shipping cartons and minor damage is to be expected during shipping. Although please make us aware of any severe damage or damage to inside contents, as that is not typical and a claim may need to be filed. (216) 485-23...
Please inspect all packages as soon as they are delivered. Even if you are giving item as a gift, we kindly ask you to inspect all packages before giving them away. Damage applies to the product itself, not box damage (bent corners, tears, shipping ...
Due to the seasonal nature of Halloween costumes, costumes purchased during the month of October can only be returned if the return shipment is postmarked on or before October 25th. Our standard 30-day return policy applies for costumes purchased througho...
If for any reason you are not satisfied with a product purchased from our website, simply return the item in the original packaging, within 30 days, at the address provided below with a copy of the return form. Once we receive your returned order we wi...
Items such as DVDs, CDs, and games cannot be returned once opened. Clothing and costumes cannot be returned once worn or washed. Wooden crates cannot be returned or exchanged and are non-refundable once shipped. Candy is non-returnable (even if unopened) ...
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