At A Christmas Story House, Satisfaction Guaranteed means Satisfaction Guaranteed. We want you to be completely satisfied with your purchase. If for some reason you need to make a return please read and follow our return policy for the corresponding item.

Full Size Leg Lamps:

If for any reason you are not satisfied with your full size Leg Lamp, simply contact us via email within 30 days of receipt and request free return-shipping labels. Once we receive your returned order we will apply a credit to your account for the amount of the original order, less the original shipping cost. Items must be returned in original condition. If for some reason you receive a damaged or defective Leg Lamp, we will send you a replacement right away. To return lamps simply pack them to their original packaging, include a copy of the return form, and attach the return labels to the outside of the boxes and drop them off at the nearest FedEx-Kinko's. Wooden crates are not eligible for free return labels and are not refundable once shipped. If your lamp arrived damaged from shipping please refer to the Damaged Items section for instructions.

All Other Items:

If for any reason you are not satisfied with a product purchase from our website, simply return them to their original packaging and mail the items back to us, within 30 days, at the address provided below with a copy of the return form. Once we receive your returned order we will apply a credit to your account for the amount of the original order, less the original shipping cost. If for some reason you receive a damaged or defective product, we will send you a replacement right away. Items must be returned in original new condition. If you have any questions regarding our return policy please do not hesitate to contact us. If your product arrived damaged from shipping please refer to the Damaged Items section for instructions.

Non-Returnable Items:

Items such as DVDs, CDs, and games cannot be returned once opened. Clothing and costumes cannot be returned once worn or washed. Wooden crates cannot be returned or exchanged and are non-refundable once shipped. Candy is non-returnable (even if unopened) due to the fact it is a food item. If candy arrived damaged please contact us for a replacement (only if priority shipping was selected.) If any of these Non-Returnable items arrived damaged or defective we will replace them with the same exact item.

Damaged Items:

Please inspect all packages as soon as they are delivered. Even if you are giving item as a gift, we kindly ask you to inspect all packages before giving them away. Damage/Loss must be reported to us within 10 days of the receipt of your package. We will not be responsible for damage not reported within this time frame. Please do not return damaged merchandise! We will send out a replacement, file a claim with FedEx/USPS, and send out a return label for the damaged merchandise if needed. If you return a damaged item without first notifying us, we will not be able to refund your shipping charges. Damage applies to the product itself, not box damage (bent corners, tears, shipping labels/writing, shipping wear and tear, etc). We will not replace items with damage to the shipping or retail boxes.

Returns:

Please Download, Fill-in and Print: Return Form

All returns and/or exchanges must include a completed Return Form. Failure to include the Return Form, or not filling it out correctly, may result in signifigant delays in processing your refund. If you are needing to return products in multiple boxes, please include a Return Form in each package.

Exchanges:

Please Download, Fill-in and Print: Exchange Form

Most items do not qualify for an even exchange. You will need to return the unwanted item (following the above instructions based on the item, within 30 days), and then purchase the wanted item in a new separate transaction. We do offer exchanges for t-shirts if you want the same style, just a different size. If you need to exchange a t-shirt please follow the standard return instructions, but note on your return form the new size you wish to be sent out. Please note that 2XL and 3XL shirts are $2 more and we will charge your card for the difference in price if the new shirt costs more.

Returns & Exchanges Address and Contact Email:

A Christmas Story House Online Gift Shop
ATTN: Returns
31379 Lorain Rd
North Olmsted, OH 44070

giftshop@achristmasstoryhouse.com

*Please Note: The above address is not a store front and there is no public access. You will not be able to return/exchange merchandise in person at this location. If you need to make special arragements for a return, please contact customer service by phone or email.

(216) 255-6651
giftshop@achristmasstoryhouse.com